Refund & Cancellation Policy

Before sales begin

Purchases are not open yet. No payment is collected from the current preview page.

Refunds

Once sales begin, refund requests will be considered for duplicate charges, a bundle that was not delivered, or a material problem with the purchased items that we cannot correct.

A change-of-mind refund may be unavailable after digital items have been delivered or used. This policy does not limit any refund or cancellation rights provided by applicable law.

How to request help or a refund

Use the Contact page and include the email associated with the purchase, the receipt or order number, and a short description of the problem. Never send a full card number, security code, password, or verification code.

Approved refunds are returned to the original payment method. The time needed for a credit to appear depends on the customer’s bank or payment provider.

Cancellations and returns

There are no recurring payments to cancel. A digital purchase may be canceled before its entitlement is delivered. Digital items cannot be physically returned or exchanged after delivery, except where required by law.

Payment questions and disputes

If you do not recognize a charge or believe a purchase was processed incorrectly, contact Luckglen so we can investigate. Contacting us does not limit your right to contact your bank or payment provider.